Problem with Billing and Account Management in North America 1 (US1), North America 2 (US2), Europe 1 (EU), Europe 2 (DE)

Incident Report for Sumo Logic

Resolved

We are no longer seeing issues with Billing and Account Management and normal operation has been restored at this time.
Posted Oct 16, 2026 - 14:37 UTC

Identified

We have identified the source of the issue affecting Billing and Account Management. We are working on a fix for the problem.
Posted Oct 16, 2026 - 14:04 UTC

Investigating

We are currently investigating reports of problems with Billing and Account Management. We will provide more information soon.
Posted Oct 16, 2026 - 12:44 UTC
This incident affected: North America 1 (US1) (Billing and Account Management), North America 2 (US2) (Billing and Account Management), Europe 1 (EU) (Billing and Account Management), and Europe 2 (DE) (Billing and Account Management).
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