Sumo Logic Status

North America 1 (US1)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

North America 2 (US2)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

America Federal (FED)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Europe 1 (EU)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Europe 2 (DE)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Australia (AU)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Japan (JP)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Canada (CA)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

India (IN)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

Korea (KR)

Logs Collection Metrics Collection Tracing Collection Cloud Collection Logs Searches Metrics Searches Logs Alerting Metrics Alerting Data Indexing Dashboards APIs Authentication Billing and Account Management CSE Processing Pipeline CSE UI CSE APIs Automation Service CSOAR User Interface

Operational

1

Upcoming Maintenances

2

Maintenances Last 30 Days

External Services

Scheduled Maintenance

Scheduled MaintenancePlanned Maintenance

Schedule

December 9, 2024 4:00AM - 6:00AM UTC

Components

North America 2 (US2)

Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection

Description

We will be performing scheduled maintenance. During the maintenance window, various functions of the application will become unavailable or have processing delays. During the maintenance window users may experience: Delays in Collection No data loss is expected. No user action is required after this window. We will update this page once the maintenance is complete. [UPDATE] This maintenance window was originally scheduled for December 2nd but has now been rescheduled.

History (Last 7 days)

Problem with Logs CollectionDegraded Performance

Incident Status

Degraded Performance

Components

North America 2 (US2)

Services

Logs Collection

November 26, 2024 6:25PM UTC

[Investigating] We are currently investigating reports of problems with Logs Collection. The symptoms are: latency in processing and displaying log data. We will provide more information soon.

November 26, 2024 6:34PM UTC

[Investigating] We are continuing to investigate reports of problems with Logs Collection. The symptoms are: latency in processing and displaying log data and latency in processing and displaying tracing data. We are working to isolate the problem.

November 26, 2024 6:57PM UTC

[Monitoring] We have implemented a fix for the issue affecting Logs Collection. The symptoms are: latency in processing and displaying log data and latency in processing and displaying tracing data. We are currently monitoring the results.

November 26, 2024 7:38PM UTC

[Resolved] We are no longer seeing issues with Logs Collection and normal operation has been restored at this time.

Problem with Data IndexingDegraded Performance

Incident Status

Degraded Performance

Components

North America 2 (US2)

Services

Data Indexing

November 26, 2024 7:32AM UTC

[Identified] We have identified the source of the issue affecting Data Indexing. The symptoms are: latency in processing and displaying log data. We are working on a fix for the problem.

November 26, 2024 7:47AM UTC

[Monitoring] We have implemented a fix for the issue affecting Data Indexing. We are currently monitoring the results.

November 26, 2024 8:01AM UTC

[Resolved] We are no longer seeing issues with Data Indexing and normal operation has been restored at this time.

StatusHistory

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External Services

Scheduled Maintenance

Scheduled MaintenancePlanned Maintenance

History (Last 7 days)

Problem with Logs CollectionDegraded Performance

Problem with Data IndexingDegraded Performance

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