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America Federal (FED)




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Europe 1 (EU)




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Europe 2 (DE)




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Australia (AU)




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Japan (JP)




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Canada (CA)




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India (IN)




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Upcoming Maintenances

16

Maintenances Last 30 Days

External Services

Status.io

History (Last 7 days)

Problem with Logs Collection, Metrics Collection, Tracing Collection and Cloud CollectionDegraded Performance

Incident Status

Degraded Performance


Components

North America 2 (US2)


Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection



November 23, 2022 12:07PM UTC
[Investigating] We are currently investigating reports of problems with Logs Collection, Metrics Collection, Tracing Collection and Cloud Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data, latency in retrieving data from cloud. We will provide more information soon.

November 23, 2022 1:36PM UTC
[Investigating] UPDATE [2022-11-23 8:35 EST/7:35 EST/6:35 MST/5:35 PSD] We are continuing to investigate reports of problems with Logs Collection, Metrics Collection, Tracing Collection and Cloud Collection. We'll keep you posted as soon as we identify the issue. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data, latency in retrieving data from cloud. We are working to isolate the problem.

November 23, 2022 1:43PM UTC
[Identified] We have identified the source of the issue affecting Logs Collection, Metrics Collection, Tracing Collection, and Cloud Collection. The team is deploying the fix. While we're deploying the fix we're still experiencing degraded performance. The symptoms of the degraded performance are latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data, and latency in retrieving data from the cloud. We are working on a fix for the problem.

November 23, 2022 2:02PM UTC
[Identified] We have identified the source of the issue affecting Logs Collection, Metrics Collection, Tracing Collection, and Cloud Collection. We've deployed the fix and are monitoring the situation. While the situation normalizes these symptoms can still be experienced: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data, and latency in retrieving data from the cloud.

November 23, 2022 2:03PM UTC
[Monitoring] We have implemented a fix for the issue affecting Logs Collection, Metrics Collection, Tracing Collection and Cloud Collection. The symptoms are: latency in processing and displaying log data, latency in processing and displaying metrics data, latency in processing and displaying tracing data, latency in retrieving data from cloud. We are currently monitoring the results.

November 23, 2022 3:01PM UTC
[Resolved] The incident has been resoved. We are no longer seeing issues with Logs Collection, Metrics Collection, Tracing Collection and Cloud Collection and normal operation has been restored at this time.
Sumo Logic Scheduled Maintenance InformationPlanned Maintenance

Description

We will be performing an emergency scheduled maintenance. During the maintenance window, we do not relax our own monitoring in any way. Customers might experience delays in ingestion and be unable to create, update, or delete collectors, sources, and ingest budgets.


Components

North America 2 (US2)


Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection


Schedule

November 23, 2022 9:30AM - November 23, 2022 11:30AM UTC


November 23, 2022 9:30AM UTC
[Update] Scheduled maintenance is starting.

November 23, 2022 11:30AM UTC
[Update] Scheduled maintenance is complete.
Sumo Logic Scheduled Maintenance InformationPlanned Maintenance

Description

We will be performing an emergency scheduled maintenance. During the maintenance window, we do not relax our own monitoring in any way. Customers might experience delays in ingestion and be unable to create, update, or delete collectors, sources, and ingest budgets.


Components

North America 1 (US1)


Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection


Schedule

November 23, 2022 7:30AM - November 23, 2022 9:30AM UTC


November 23, 2022 7:30AM UTC
[Update] Scheduled maintenance is starting.

November 23, 2022 9:30AM UTC
[Update] Scheduled maintenance is complete.
Sumo Logic Scheduled Maintenance InformationPlanned Maintenance

Description

We will be performing an emergency scheduled maintenance. During the maintenance window, we do not relax our own monitoring in any way. Customers might experience delays in ingestion and be unable to create, update, or delete collectors, sources, and ingest budgets.


Components

America Federal (FED), Canada (CA)


Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection


Schedule

November 23, 2022 5:30AM - November 23, 2022 7:30AM UTC


November 23, 2022 5:30AM UTC
[Update] Scheduled maintenance is starting.

November 23, 2022 7:30AM UTC
[Update] Scheduled maintenance is complete.
Sumo Logic Scheduled Maintenance InformationPlanned Maintenance

Description

We will be performing an emergency scheduled maintenance. During the maintenance window, we do not relax our own monitoring in any way. Customers might experience delays in ingestion and be unable to create, update, or delete collectors, sources, and ingest budgets.


Components

Europe 1 (EU), Australia (AU)


Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection


Schedule

November 22, 2022 11:00PM - November 23, 2022 1:00AM UTC


November 22, 2022 11:00PM UTC
[Update] Scheduled maintenance is starting.

November 23, 2022 1:00AM UTC
[Update] Scheduled maintenance is complete.
Sumo Logic Scheduled Maintenance InformationPlanned Maintenance

Description

We will be performing an emergency scheduled maintenance. During the maintenance window, we do not relax our own monitoring in any way. Customers might experience delays in ingestion and be unable to create, update, or delete collectors, sources, and ingest budgets.


Components

Europe 2 (DE), Japan (JP)


Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection


Schedule

November 22, 2022 9:00PM - November 22, 2022 11:00PM UTC


November 22, 2022 9:00PM UTC
[Update] Scheduled maintenance is starting.

November 22, 2022 11:00PM UTC
[Update] Scheduled maintenance is complete.
Sumo Logic Scheduled Maintenance InformationPlanned Maintenance

Description

We will be performing an emergency scheduled maintenance. During the maintenance window, we do not relax our own monitoring in any way. Customers might experience delays in ingestion and be unable to create, update, or delete collectors, sources, and ingest budgets.


Components

India (IN)


Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection


Schedule

November 22, 2022 6:00PM - November 22, 2022 8:00PM UTC


November 22, 2022 6:00PM UTC
[Update] Scheduled maintenance is starting.

November 22, 2022 8:00PM UTC
[Update] Scheduled maintenance is complete.
Problem with Health Events for Collection SourcesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

North America 1 (US1), North America 2 (US2), India (IN)


Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection



November 20, 2022 7:13PM UTC
[Investigating] We are currently investigating reports of intermittent problems displaying Health Events for Collection Sources. We will provide more information soon.

November 20, 2022 8:15PM UTC
[Identified] We have identified the source of the issue with displaying Health Events for Collection Sources. We are working on a fix for the problem.

November 20, 2022 11:07PM UTC
[Monitoring] We have implemented a fix for the issue affecting Health Events. We are currently monitoring the results.

November 20, 2022 11:16PM UTC
[Resolved] We are no longer seeing issues with Health Events and normal operation has been restored at this time.
Problem with Health Events for Collection SourcesPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Europe 1 (EU), Europe 2 (DE), Australia (AU), Japan (JP), Canada (CA)


Services

Logs Collection, Metrics Collection, Tracing Collection, Cloud Collection



November 20, 2022 10:24PM UTC
[Investigating] We are currently investigating reports of intermittent problems displaying Health Events for Collection Sources. We will provide more information soon.

November 20, 2022 10:25PM UTC
[Identified] We have identified the source of the issue with displaying Health Events for Collection Sources. We are working on a fix for the problem.

November 20, 2022 11:06PM UTC
[Monitoring] We have implemented a fix for the issue affecting Health Events. We are currently monitoring the results.

November 20, 2022 11:13PM UTC
[Resolved] We are no longer seeing issues with Health Events and normal operation has been restored at this time.