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We are working on a fix for the problem.","created_at":"2026-10-16T14:04:24.377Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-16T14:04:24.377Z","display_at":"2026-10-16T14:04:24.377Z","deliver_notifications":true,"tweet_id":null,"id":"v8cbly3lk2tz","incident_id":"wfncjgyzwtvp","custom_tweet":null,"affected_components":[{"code":"f6gzf4jnt4d0","name":"North America 1 (US1) - Billing and Account Management","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"bnvkw93q565l","name":"North America 2 (US2) - Billing and Account Management","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"9g3bwll5bl8z","name":"Europe 1 (EU) - Billing and Account Management","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"jj1zxd9gjl8d","name":"Europe 2 (DE) - Billing and Account Management","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating reports of problems with Billing and Account Management. 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Logs may take longer than normal to become searchable after processing. Users may not receive data when running queries or viewing dashboards that depend on recently collected data and alerts may not dispatch.  We are working on a fix for the problem.","created_at":"2026-10-01T13:55:31.037Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-01T13:55:31.037Z","display_at":"2026-10-01T13:55:31.037Z","deliver_notifications":true,"tweet_id":null,"id":"gjg8sbb25nz7","incident_id":"sgg3v50lpljh","custom_tweet":null,"affected_components":[{"code":"ysdh6llwhhjp","name":"North America 2 (US2) - Cloud SIEM Processing","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating reports of problems with Cloud SIEM Processing. Log security records may take longer than normal to become searchable after processing. 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We are currently monitoring the results.","created_at":"2026-10-01T09:03:45.062Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-01T09:03:45.062Z","display_at":"2026-10-01T09:03:45.062Z","deliver_notifications":true,"tweet_id":null,"id":"lxzsl1hdkb9r","incident_id":"sr2f6vy9ln96","custom_tweet":null,"affected_components":[{"code":"ysdh6llwhhjp","name":"North America 2 (US2) - Cloud SIEM Processing","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Cloud SIEM Processing","created_at":"2026-02-13T12:03:58.414Z","updated_at":"2026-11-10T13:52:52.395Z","position":7,"description":null,"showcase":false,"start_date":"2026-02-13T00:00:00.000Z","id":"ysdh6llwhhjp","page_id":"mch6db66pqjz","group_id":"57rl12jnjvsj"}]},{"name":"Problem with Tracing Collection in North America 2 (US2)","status":"resolved","created_at":"2026-09-27T01:22:29.076Z","updated_at":"2026-09-27T03:34:57.775Z","monitoring_at":"2026-09-27T01:34:25.411Z","resolved_at":"2026-09-27T03:34:57.757Z","impact":"minor","shortlink":"https://stspg.io/h46xmvrqyhy0","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-27T01:22:29.068Z","reminder_intervals":null,"id":"kcbz4y1c0ymr","page_id":"mch6db66pqjz","incident_updates":[{"status":"resolved","body":"We are no longer seeing issues with Tracing Collection and normal operation has been restored at this time.","created_at":"2026-09-27T03:34:57.757Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-27T03:34:57.757Z","display_at":"2026-09-27T03:34:57.757Z","deliver_notifications":true,"tweet_id":null,"id":"9j09mlqc2pcf","incident_id":"kcbz4y1c0ymr","custom_tweet":null,"affected_components":[{"code":"lqy85kgtffwh","name":"North America 2 (US2) - Tracing Collection","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"We have implemented a fix for the issue affecting Tracing Collection.  We are currently monitoring the results.","created_at":"2026-09-27T01:34:25.411Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-27T01:34:25.411Z","display_at":"2026-09-27T01:34:25.411Z","deliver_notifications":true,"tweet_id":null,"id":"m6yrkn8dy6nf","incident_id":"kcbz4y1c0ymr","custom_tweet":null,"affected_components":[{"code":"lqy85kgtffwh","name":"North America 2 (US2) - Tracing Collection","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating reports of problems with Tracing Collection. Trace data sent may fail to ingest or be rejected due to service unavailability. 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}